Ask Amy show notes: “DRAINED” Investigation into water bills

For this Ask Amy episode, we are taking a look at the entire KPRC 2 Investigates series on the City of Houston water department. Investigator Amy Davis led our team on the ‘DRAINED’ series as we looked into issues from outstanding huge bills to brown water.

Click on the video player above to see episode.

WATCH: DRAINED: KPRC 2 Investigates demands answers for you - about water bill issues in Houston


Scroll to these timecodes in the episode to hear a specific topic

1:00 Family keeps getting bills, even after the water meter shows the same numbers

4:00 Acres Homes man lives without water for years, unable to pay a huge bill

10:15 Biggest water users in the Houston area

12:38 Water bill adjustments

15:02 Dirty-looking water in one community

17:00 How to fight your water bill

19:47 customer satisfaction


Related KPRC web links

QUICK ACCESS: YOUTUBE playlist with the entire ‘DRAINED’ series.

Acres Homes man lives without water, unable to pay huge bill

Brown water in one community. It’s not just gross, it’s expensive

Adjustment requests and results

Why your water bills will continue to go up

How to fight your water bill, a step-by-step guide

Who is paying the highest water bills in Houston?

Hear what Public Works Director Carol Haddock has to say about wrong meter reads.

How does the Houston water department stack up to other cities?


When our investigation launched, we started getting messages from other people who say they need help with water bills. Do you have a water bill issue you would like us to investigate? Send us the details and we will get back to you.


About the Authors:

Passionate consumer advocate, mom of 3, addicted to coffee, hairspray and pastries.

Award-winning TV producer and content creator. My goal as a journalist is to help people. Faith and family motivate me. Running keeps me sane.