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3 warnings in effect for 6 counties in the area

See the complete list

WEATHER ALERT

3 warnings in effect for 6 counties in the area

DRAINED


3 days ago

KPRC 2 Investigates water customers overcharged after wrong meter reads

KPRC 2 Investigates discovered the City of Houston was overcharging homeowners for more than 10 times the water they used because city employees were incorrectly reading their water meters.

Here are 5 ways to avoid a high water bill

KPRC 2 Investigates is exposing problems with Houstonโ€™s water bills and meter reading issues. In our โ€˜DRAINEDโ€™ Investigation, we learned many of you are getting crazy high bills and waiting months trying to resolve them. As people continue to send us questions and concerns we wanted to share five things you need to do to make sure you are not stuck with an insanely high water bill that you donโ€™t owe.

Your response to our โ€˜DRAINEDโ€™ KPRC 2 Investigation into City of Houston water issues

https://www.click2houston.com/news/investigates/2022/11/14/drained-kprc-2-investigates-demands-answers-for-you-about-water-bill-issues-in-houston/

KPRC 2 Investigates: How does Houston Water Department compare to other major cities?

Inaccurate meter readings and soaring high water bills are leaving many Houston water customers feeling drained. In our KPRC 2 Investigates โ€˜DRAINEDโ€™ series, we have explained the problems. We wanted to know how the City of Houstonโ€™s water department compares to other cities. Global research firm J.D. Power has surveyed water customers of municipal utilities for an annual study every year since 2016.

KPRC 2 Investigates: How to fight your water bill

Dozens of you are telling us about your experience with the Houston Water Department. Weโ€™ve heard about phone calls, emails unanswered, and little to no communication to explain huge bills that threaten you and your familyโ€™s well-being. Now, KPRC 2 Investigates explains a customerโ€™s last chance at getting help and how often it is working.

KPRC 2 Investigates requests for water bill adjustments and how you can request one

Weโ€™ve heard from you about your water bill frustrations. This week our KPRC 2 Investigates team has been working to find answers to your concerns about water bills.

KPRC 2 Investigates: Why your water bill will continue to go up

KPRC 2 Investigates is asking why water rates are skyrocketing and what weโ€™re getting for the extra money weโ€™re all paying.

KPRC 2 Investigates murky, brown drinking water in one community

Drained. Thatโ€™s how Houston water customers said they feel after trying to get help from the city of Houston. They want explanations about inaccurate meter reads, huge water bills, and now dirty, murky water. KPRC 2 Investigates continues this search for answers with homeowners who say the city of Houston is failing their families.

Ask Amy show notes: Answers to your questions about water bills

You have told us about the issues you are having with water bills in the city of Houston. Our Investigates team is working to find answers and solutions for you. On todayโ€™s Ask Amy, Amy Davis, and producer Andrea Slaydon talk about the series of water bill stories the team is working on.

KPRC 2 Investigates demands answers about water bill issues all across the Houston area

Our KPRC 2 Investigates team has heard your complaints about your City of Houston water bills. These concerns include everything, from excessive water bills to outrageous and irregular meter readings. Customers are feeling โ€œdrainedโ€ and frustrated that there is no apparent recourse, and many are finding it hard to get answers from the city. Itโ€™s why all this week, the KPRC 2 Investigates team is taking a hard look at these issues and pushing city leaders for solutions.

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