Here are your rights when a company won’t honor a warranty
Whether you pay for an extended warranty or the product you buy comes with one, you expect the company to make the repairs it promised when you need them. Many consumers are discovering businesses are making it nearly impossible to file claims for warranty work. KPRC 2 Investigates discovered that consumers do have rights when it comes to warranties.
Here is how to store your COVID-19 vaccine card on your phone
With more businesses and events beginning to require customers to show proof of their vaccine, people are trying to find easier ways to display it so you don't have to carry it with you where ever you go. Since you've always got your phone with you, storing your card on your device is a good option.
Customers stuck with repair bills after new Sears refrigerators stop cooling
When you purchase a refrigerator, you expect it to keep your food cold for years. Millions of consumers who purchased Kenmore fridges made with LG parts are finding out the hard way that’s not always the case. Their expensive appliances are failing after just two to three years.
Is the Fuze Bug mosquito repellant lamp legit?
Our hot, muggy summer means we are in the thick of mosquito season. There are dozens of repellants you can buy to protect yourself from the disease-carrying pests, But one product popping up in Facebook feeds claims to do the trick with no chemicals. KPRC 2 Investigates is checking out the Fuze Bug.
Timeshare Termination company disappears with customers’ money
Traveling and spending time with family are two big draws that convince people to buy into timeshares. But when those timeshare owners want to get out of the expense and commitment, they usually find themselves stuck. That's why dozens of people paid big money to a company that promised it could legally end their timeshare agreements. Once they paid, the company disappeared. Those customers contacted KPRC 2 Investigates reporter Amy Davis to get answers.
Here are the top 10 consumer complaints and how to resolve these problems
2020 was a real dumpster fire of a year. Many people just want to forget it. But the folks at the Consumer Federation of America has compiled consumer complaints from 34 agencies in 18 states to compile the top 10 areas consumer complained about.
Can my HOA really do that? Here are the answers to your most pressing questions
We've received a flood of emails and phone calls from viewers with questions and concerns about HOA issues. We took some of your questions to Attorney David Kahne. He represents homeowners against abusive HOAs. The answers in this article are from his decades of experience dealing with HOA issues.
Houston-area hospitals not releasing prices required by new law
Imagine shopping online for a colonoscopy or heart surgery just like we shop for airline tickets. You type in what procedure you need and you get a list of prices from hospitals that show what you would pay with and without insurance. That is the idea behind the Hospital Price Transparency Rule. The federal law that took effect in January says hospitals must release pricing information before providing service.
Shortages and shipping delays: KPRC 2 gets answers on a late dishwasher delivery
Whether you order something online for delivery or to pick it up in the store, most shoppers are shopping online to save time. But more and more it seems online orders are delayed, leaving customers waiting while the retailers are holding onto their money. Our KPRC 2 Consumer team is looking into your rights when this happens to you.
Here is why you may want to opt out of child tax credit early payments
The first of six child tax credit payments to parents will hit bank accounts and mailboxes on July 15. Some families may absolutely need the money now to pay bills. That is why President Biden pushed the advance payments. If you don’t need it, there are several reasons you may want to opt-out of receiving the early payments.
Spencer Solves It: There’s help for veterans still dealing with winter storm damage
The February winter storm of 2021 covered much of Texas under a blanket of snow and ice causing billions of dollars in storm damage. Broken water pipes ruined homes. Many people called their insurance companies and began repairs. But that did not happen for everyone.