KPRC 2 Investigates: How does Houston Water Department compare to other major cities?
Inaccurate meter readings and soaring high water bills are leaving many Houston water customers feeling drained. In our KPRC 2 Investigates ‘DRAINED’ series, we have explained the problems. We wanted to know how the City of Houston’s water department compares to other cities. Global research firm J.D. Power has surveyed water customers of municipal utilities for an annual study every year since 2016.
KPRC 2 Investigates: How to fight your water bill
Dozens of you are telling us about your experience with the Houston Water Department. We’ve heard about phone calls, emails unanswered, and little to no communication to explain huge bills that threaten you and your family’s well-being. Now, KPRC 2 Investigates explains a customer’s last chance at getting help and how often it is working.
KPRC 2 Investigates murky, brown drinking water in one community
Drained. That’s how Houston water customers said they feel after trying to get help from the city of Houston. They want explanations about inaccurate meter reads, huge water bills, and now dirty, murky water. KPRC 2 Investigates continues this search for answers with homeowners who say the city of Houston is failing their families.
Ask Amy show notes: Answers to your questions about water bills
You have told us about the issues you are having with water bills in the city of Houston. Our Investigates team is working to find answers and solutions for you. On today’s Ask Amy, Amy Davis, and producer Andrea Slaydon talk about the series of water bill stories the team is working on.
KPRC 2 Investigates: Who is paying the highest water bills in the City of Houston?
All this week, KPRC 2 Investigates is looking into your complaints of irregular and inaccurate water bills. You might be surprised to see how much your neighbors are paying for water bills. We are looking into which homeowners in Houston use the most water and how much they’re paying each month.
KPRC 2 Investigates demands answers about water bill issues all across the Houston area
Our KPRC 2 Investigates team has heard your complaints about your City of Houston water bills. These concerns include everything, from excessive water bills to outrageous and irregular meter readings. Customers are feeling “drained” and frustrated that there is no apparent recourse, and many are finding it hard to get answers from the city. It’s why all this week, the KPRC 2 Investigates team is taking a hard look at these issues and pushing city leaders for solutions.
DRAINED: KPRC 2 Investigates demands answers for you - about water bill issues in Houston
From Acres Homes to Houston’s Energy Corridor and up north in the Crosby area, water customers say they are feeling drained over stressful water bill issues. We are bringing your concerns to city leaders and helping to find solutions.
DRAINED: KPRC 2 Investigates excessive water bills and the struggle to get answers
It’s beyond frustrating when you have a major problem and no one seems to be able to help. For months, our KPRC 2 Investigates team has heard your complaints about your City of Houston water bills. These concerns include everything, from excessive water bills to outrageous and irregular meter readings.
Ways 2 Save: Hotel cleanout = Huge discounts on furniture and home goods
We know things are more expensive these days and that’s why we are helping you with ‘Ways 2 Save’ money on things you need to buy. After the pandemic slowdown, high-end hotels started remodeling. We are talking about places like the JW Marriott, Houstonian and the L’auberge Casino. This means you can buy all of the excess inventory from the rooms and suites.
KPRC 2 Investigates demands answers about water bill issues all across the Houston area
From Acres Homes to Houston’s Energy Corridor and up north in the Crosby area, water customers say they are feeling drained over stressful water bill issues. We hear your complaints about paying too much for water. We hear your frustration and fears about unanswered billing concerns, murky brown water from your tap, poor customer service and costly water meter issues.
A year after Astroworld Festival deaths, no clear answers on accountability
A year after ten people died during the 2021 Astroworld Festival no clear answers have emerged as to who exactly is accountable for the tragedy or what specifically is being done to prevent a similar tragedy in Houston in the future.
KPRC 2 Investigates how to fight parking app issues
The city of Houston released its parking app five years ago to make it easier for drivers to find a spot and pay for parking. But when you pay and still get a citation, one man said the city makes it tough for drivers to plead their case. KPRC 2 Investigates has advice on what you can do if it happens to you.
Voting machines in Harris County will be new for many, but officials say they are prepared to deal with any issues
It is that time of the year again. Halloween decorations are back out on the front lawn, but keep in mind this is one of those years when the other lawn decorations are also prominently displayed.
KPRC 2 Investigates: Higher rates, new fees mean your electricity bill may not go down this winter
Summer is over and temperatures are cooling off. This is usually the time of year when you can get the lowest electric rates. But if you have shopped for a new electric plan lately, you know prices are not falling like the temperature. KPRC 2 Investigates has what you need to know about your electric bill.
‘The Evidence Room’: The murder case that haunts the Harris Co. criminal exhibit archive manager
“He was an innocent boy walking home from school. I mean a lot of these murder victims are innocent people at the wrong place at the wrong time, which he was,” said Spinks. “Well, he wasn’t even in the wrong place at the wrong time because he was walking home from school! Can’t explain it.”
KPRC 2 Investigates Buyer Beware: Dangers of buying prescription drugs online
Rising costs, coupled with high health insurance deductibles have some people turning to the internet to find cheaper drug prices. Investigator Amy Davis looks into what you need to know about the dangers of buying prescription drugs online.
Solutionaries: How ‘modern slavery’ thrives in the U.S. through visa programs
Sex trafficking and human smuggling make big headlines in Texas. They are both forms of human trafficking that victimizes many. Yet experts say another form of trafficking that is easier to accomplish is creating what many consider modern day slavery.
KPRC 2 Investigates years-long HOA debate over security guard gate
From the Woodlands to way down south in Pearland, new subdivisions and communities are popping up all over our area. But before you buy into a new neighborhood, you should read this story. One northeast Houston homeowner called our Investigates team when the plan she said was sold to her never materialized.
KPRC 2 Undercover Investigation Update: Job training scam still operating after being ordered to stop
Our team first exposed a Houston business charging job seekers for fake forklift training. The Texas attorney general seized their assets and ordered them to stop operating. But our team has learned people are still losing money and the man at the center of the investigation is dodging authorities and our cameras.
Grave mystery: Officials seek answers after casket found buried on woman’s property in Crosby
It was a defining moment Tuesday morning when, using ground penetration radar, Texas EquuSearch uncovered the first hard evidence of something buried below the surface of the ground on a piece of land in Crosby that one woman purchased for her family.
KPRC 2 Investigates update: Huge mail theft issue in Houston area sparks new investigation team
Mail theft has become so rampant in Houston. The United States Postal Inspection Service has created a Houston mail theft jump team to investigate and try to stop the theft of mail and robberies of mail carriers. Our KPRC 2 Investigates team first exposed this problem back in May and has new numbers on the troubling crime.
Judges, attorneys seek ways to alleviate court system back-up
HOUSTON The Texas Supreme Court recently ordered no jury trials or jury selections are to take place before Aug. 1, unless a plan is submitted and approved by the Office of Court Administration. Both prosecutors and defense attorneys agree the system cant handle much more of a back-up and they have got to find a way to get things moving. Thiessen said only 10 people are allowed in a courtroom at a time and that includes court staff. Thiessen and Musick both were quick to say the idea of trial participants wearing masks wont work. The back-up in the courts is also leading to an increase in the population at the Harris County jail.
Whats it like up in the skies right now? KPRC 2 Investigates shows you what social distancing is like while flying
While booking the first leg on United, we saw the promotion of social distancing by limiting or blocking the advance selection of middle seats. But had the flight been full, social distancing would not have been an option. When we landed in Austin, flight attendants asked us to exit one row at a time to keep our distance, but a few passengers ignored the request. An internal memo says flight attendants should approach the situation with empathy and respect. Southwests official policy says customers will be asked to wear masks when social distancing is not possible. Its an indication that perhaps bluer skies are ahead for an airline industry thats navigating through turbulent times.