INVESTIGATES

Most of us depend on banks to keep our money safe. But some consumers say when they needed their money their bank held it for days and sometimes weeks. They called KPRC 2 Investigates for help. Investigator Amy Davis is looking into what you need to know about your rights and your money.

KPRC2 Investigates has learned the Environmental Protection Agency is reviewing a whistleblower complaint about emissions defeat devices on at least four Waller County EMS ambulances.

One council member wants a legal explanation and a broader approach to safety concerns after 2021 Astroworld Festival tragedy at NRG Park

https://www.click2houston.com/news/investigates/2022/11/14/drained-kprc-2-investigates-demands-answers-for-you-about-water-bill-issues-in-houston/

A controversial law used along our borders in response to rising apprehensions is set to expire in less than month’s time. However, the battle to continue using Title 42 is not over.

As investigators combed through the life of the Robb Elementary school shooter, they discovered he was absent from school for hundreds of days before being “involuntarily withdrawn” from the district.

Inaccurate meter readings and soaring high water bills are leaving many Houston water customers feeling drained. In our KPRC 2 Investigates ‘DRAINED’ series, we have explained the problems. We wanted to know how the City of Houston’s water department compares to other cities. Global research firm J.D. Power has surveyed water customers of municipal utilities for an annual study every year since 2016.

Dozens of you are telling us about your experience with the Houston Water Department. We’ve heard about phone calls, emails unanswered, and little to no communication to explain huge bills that threaten you and your family’s well-being. Now, KPRC 2 Investigates explains a customer’s last chance at getting help and how often it is working.

We’ve heard from you about your water bill frustrations. This week our KPRC 2 Investigates team has been working to find answers to your concerns about water bills.

KPRC 2 Investigates is asking why water rates are skyrocketing and what we’re getting for the extra money we’re all paying.

Drained. That’s how Houston water customers said they feel after trying to get help from the city of Houston. They want explanations about inaccurate meter reads, huge water bills, and now dirty, murky water. KPRC 2 Investigates continues this search for answers with homeowners who say the city of Houston is failing their families.

The thefts of catalytic converters is a crime that has cost victims thousands of dollars, massive inconvenience and it has led to other violent crimes against people.

You have told us about the issues you are having with water bills in the city of Houston. Our Investigates team is working to find answers and solutions for you. On today’s Ask Amy, Amy Davis, and producer Andrea Slaydon talk about the series of water bill stories the team is working on.

All this week, KPRC 2 Investigates is looking into your complaints of irregular and inaccurate water bills. You might be surprised to see how much your neighbors are paying for water bills. We are looking into which homeowners in Houston use the most water and how much they’re paying each month.

Our KPRC 2 Investigates team has heard your complaints about your City of Houston water bills. These concerns include everything, from excessive water bills to outrageous and irregular meter readings. Customers are feeling “drained” and frustrated that there is no apparent recourse, and many are finding it hard to get answers from the city. It’s why all this week, the KPRC 2 Investigates team is taking a hard look at these issues and pushing city leaders for solutions.

From Acres Homes to Houston’s Energy Corridor and up north in the Crosby area, water customers say they are feeling drained over stressful water bill issues. We are bringing your concerns to city leaders and helping to find solutions.

It’s beyond frustrating when you have a major problem and no one seems to be able to help. For months, our KPRC 2 Investigates team has heard your complaints about your City of Houston water bills. These concerns include everything, from excessive water bills to outrageous and irregular meter readings.

In the hour-long documentary, KPRC 2 Investigates shares the stories of those who attended the festival, examines what went wrong and pinpoints what needs to be done to prevent another mass casualty incident in Houston.

We know things are more expensive these days and that’s why we are helping you with ‘Ways 2 Save’ money on things you need to buy. After the pandemic slowdown, high-end hotels started remodeling. We are talking about places like the JW Marriott, Houstonian and the L’auberge Casino. This means you can buy all of the excess inventory from the rooms and suites.

From Acres Homes to Houston’s Energy Corridor and up north in the Crosby area, water customers say they are feeling drained over stressful water bill issues. We hear your complaints about paying too much for water. We hear your frustration and fears about unanswered billing concerns, murky brown water from your tap, poor customer service and costly water meter issues.

A weekly wrap of the work from our KPRC2 Investigates team. It's been a HUGE WEEK for us!

A year after ten people died during the 2021 Astroworld Festival no clear answers have emerged as to who exactly is accountable for the tragedy or what specifically is being done to prevent a similar tragedy in Houston in the future.

A Houston family said they don’t want the phone mess they are dealing with to happen to others, so they called KPRC 2 Investigates for help.

During a meeting of the state’s Public Safety Commission, the head of the Texas Department of Public Safety faced withering criticism from family members of murdered children.

Looking at social media reports from Iran and the violent clashes between Iranian police and Iranian women is like looking at a montage of anger, protest, and outrage.

Harris County’s newly minted Elections Administrator puts it plainly:

Fort Bend County law enforcement officials held a news conference Monday morning focused on a particular crime they say has proven to take place anywhere.

Solar Panel Problems: From warranty issues to high electric bills, Investigator Amy Davis explains the struggles one family is facing two years after they paid to put panels on their roof.

The city of Houston released its parking app five years ago to make it easier for drivers to find a spot and pay for parking. But when you pay and still get a citation, one man said the city makes it tough for drivers to plead their case. KPRC 2 Investigates has advice on what you can do if it happens to you.

It is that time of the year again. Halloween decorations are back out on the front lawn, but keep in mind this is one of those years when the other lawn decorations are also prominently displayed.

Summer is over and temperatures are cooling off. This is usually the time of year when you can get the lowest electric rates. But if you have shopped for a new electric plan lately, you know prices are not falling like the temperature. KPRC 2 Investigates has what you need to know about your electric bill.

Outside of Mayor Sylvester Turner’s office on the steps of Houston City Hall, two dozen individuals stood with a clear message on shirts across their chests, “End Corruption in Houston.”

October 10 is the first day of National School Lunch week

“He was an innocent boy walking home from school. I mean a lot of these murder victims are innocent people at the wrong place at the wrong time, which he was,” said Spinks. “Well, he wasn’t even in the wrong place at the wrong time because he was walking home from school! Can’t explain it.”

KPRC 2 Investigates is launching a new documentary series taking you inside the county archive of criminal exhibits and into the world of some of Houston’s most notorious cases.

KPRC 2 Investigates is launching a new documentary series taking you inside the county archive of criminal exhibits and into the world of some of Houston’s most notorious cases.

Latest chapter into investigation into Airport Director Mario Diaz and Harmony in the Air Director, Maricela Kruseman.

Rising costs, coupled with high health insurance deductibles have some people turning to the internet to find cheaper drug prices. Investigator Amy Davis looks into what you need to know about the dangers of buying prescription drugs online.

The owner of an unlicensed assisted living facility in west Houston has been charged with operating an unlicensed boarding house, which is a misdemeanor offense.

Sex trafficking and human smuggling make big headlines in Texas. They are both forms of human trafficking that victimizes many. Yet experts say another form of trafficking that is easier to accomplish is creating what many consider modern day slavery.

BARC, Houston’s city animal shelter, saw a significant uptick in the number of animals euthanized from April to June of this year, over last year.

From the Woodlands to way down south in Pearland, new subdivisions and communities are popping up all over our area. But before you buy into a new neighborhood, you should read this story. One northeast Houston homeowner called our Investigates team when the plan she said was sold to her never materialized.

Our team first exposed a Houston business charging job seekers for fake forklift training. The Texas attorney general seized their assets and ordered them to stop operating. But our team has learned people are still losing money and the man at the center of the investigation is dodging authorities and our cameras.

If your home security system is cell-based your alarm may not be monitored anymore.

A months-old Harris County Audit memo obtained by KPRC 2 Investigates reveals a series of problems with the administration of public funds in a Harris County Rental Assistance Program.

A months-old Harris County Audit memo obtained by KPRC 2 Investigates reveals a series of problems with the administration of public funds in a Harris County Rental Assistance Program.

It was a defining moment Tuesday morning when, using ground penetration radar, Texas EquuSearch uncovered the first hard evidence of something buried below the surface of the ground on a piece of land in Crosby that one woman purchased for her family.

He has a unique talent in the make-up artist industry, according to many of his fans, but dozens of women claim he ripped them off.

KPRC 2 Investigates has uncovered another example of convicted Houston City Council Relations Director William-Paul Thomas working outside of his scope at city hall last spring.

On a warm, summer night in El Campo, Shacondra Greely reads a story to her 12-year-old son Reagan.

HOUSTON The Texas Supreme Court recently ordered no jury trials or jury selections are to take place before Aug. 1, unless a plan is submitted and approved by the Office of Court Administration. Both prosecutors and defense attorneys agree the system cant handle much more of a back-up and they have got to find a way to get things moving. Thiessen said only 10 people are allowed in a courtroom at a time and that includes court staff. Thiessen and Musick both were quick to say the idea of trial participants wearing masks wont work. The back-up in the courts is also leading to an increase in the population at the Harris County jail.

While booking the first leg on United, we saw the promotion of social distancing by limiting or blocking the advance selection of middle seats. But had the flight been full, social distancing would not have been an option. When we landed in Austin, flight attendants asked us to exit one row at a time to keep our distance, but a few passengers ignored the request. An internal memo says flight attendants should approach the situation with empathy and respect. Southwests official policy says customers will be asked to wear masks when social distancing is not possible. Its an indication that perhaps bluer skies are ahead for an airline industry thats navigating through turbulent times.