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Some CenterPoint customers say they received a $200,000 bill; company says it’s an error

A KPRC 2 viewer shared this image of their digital bill on Feb. 18, 2021. (KPRC)

HOUSTON – Some CenterPoint Energy customers contacted KPRC 2 on Thursday and said they had received a bill for more than $200,000.

Everyone who contacted KPRC 2 said they received a bill for the same amount -- $202,102,16.

In a statement, CenterPoint officials said the power outages caused a technical issue that generated incorrect bill notification emails that were sent to about 27,000 Houston-area customers.

“Customers who received an e-mail notification showing an amount due of $202,102.16 for natural gas, should disregard and not pay it as they don’t owe this amount,” officials said in the statement.

Officials said the error was only made in the email notification and it was not a billing error. They said customers should log into their accounts to view the current amount due.


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