Shelter-in-place order lifted for residents near Atascocita Road after natural gas line rupture
A shelter-in-place has been issued for residents who live in the neighborhood along Atascocita Road and Blackstone Trails Drive after a nearby natural gas line rupture, according to the Atascocita Fire Department.
Looking to save money? You might qualify for free weatherization updates for your home
We are always looking for ways to save you money. The Texas summer heat means you are probably using more electricity to cool off your home. Viewer Don Conger emailed Investigator Amy Davis and said his utility bills are sky-high. He’s looking for a company that will do a home energy audit to show him things he can do in his home to conserve electricity.
Some NW Harris County residents hit with power outage on one of the hottest days of 2023 following construction mistake
CenterPoint confirmed to Robyne Patterson and other residents in an email that the power went off at around 3:30 p.m. Emails also revealed that approximately 55 homes were left without power. Patterson said residents were made aware that another company, Ezee Fiber, would be digging in the area.
Homeowners determined to continue fight against CenterPoint propane storage site near Southwest Crossing neighborhood
Homeowners in the Southwest Crossing neighborhood say they aren’t giving up their fight against a CenterPoint Energy propane storage tank facility that now sits on a site just behind their properties, even though the containers have now been filled.
‘They are just making excuses’: Residents at apartment complex in northwest Harris County say they’ve been without hot water for months
Apartment tenants across Harris County have been expressing concerns about deplorable living conditions for months. And now, more are speaking up about problems they can’t live with much longer.
Confronting the problems Texans have with electric vehicles
Gas prices are pretty high, hovering between $3.50 and $4 depending where you fill up. You would think that more and more people would be looking at electric vehicles. But KPRC2 Investigates has learned that selling Texans on EVs may be an uphill battle. We take a look at what’s being done to address people’s concerns.
Homeowner calls KPRC 2 Investigates to get leaking CenterPoint transformer replaced
A woman in Spring became concerned when she discovered an oil leak. The oil was dripping onto her property. But when the company that owned the leaky equipment wouldn’t return her calls, she called KPRC 2 investigator Amy Davis.
Several people injured in natural gas explosion, fire near Klein
KLEIN, Texas – Several people were injured Friday in a large natural gas explosion and fire near Klein that prompted an evacuation of some residents in the area. Officials from the Harris County Fire Marshal’s Office said that a crew from Comcast was working in the area and nicked a natural gas line. The crew called in a CenterPoint crew to inspect the line which is when two lines exploded, officials said. Full Screen 1 / 12 Flames shoot from the scene of a large natural gas fire near Klein, Texas, on March 5, 2021. Residents who had their natural gas service interrupted as a result of the incident are urged not to turn any valves or tamper with the natural gas meter for safety reasons.
Should you switch electricity providers or stay where you are? Here’s what you need to know.
HOUSTON – Last week’s electric shortage has given some customers a jolt. Some people who were on variable rate wholesale electricity plans now owe thousands of dollars for just one month of power. If you were to switch providers today, Jesson Bradshaw, the CEO of Energy Ogre says rates are not bad. CenterPoint is now going back and correcting that usage data to send to retail electric providers so they know what to charge customers. And if you’re on a switch hold, you can not switch from your provider,” said Davies.
Some CenterPoint customers say they received a $200,000 bill; company says it’s an error
HOUSTON – Some CenterPoint Energy customers contacted KPRC 2 on Thursday and said they had received a bill for more than $200,000. Everyone who contacted KPRC 2 said they received a bill for the same amount -- $202,102,16. In a statement, CenterPoint officials said the power outages caused a technical issue that generated incorrect bill notification emails that were sent to about 27,000 Houston-area customers. “Customers who received an e-mail notification showing an amount due of $202,102.16 for natural gas, should disregard and not pay it as they don’t owe this amount,” officials said in the statement. Officials said the error was only made in the email notification and it was not a billing error.
Spencer Solves It: Houstonians expecting to dish out money as pipes burst from winter storms
KPRC 2 Consumer Investigator Bill Spencer has what you need to know to avoid getting ripped off. In the midst of a weather emergency throughout Texas, 46-year-old Tamika Thomas is frightened. I don’t have no $1,200,” Thomas said. Burst water pipes are a problem many Houstonians will be facing over the next several days. If you have had a pipe or pipes burst inside your home, a certified plumber told Spencer you should expect to pay anywhere between $250 and $650 for repairs.
CenterPoint explains why some customers are without power and others are not
Keep in mind, Centerpoint does not create or generate electricity, all they do is take the electricity and pass it on to customers. That was when Centerpoint started moving around electricity for certain customers. So some customers will see their power back on during the middle of the night,” he added. Mercado said Centerpoint was making good headway getting power back on to customers, but the company hit a new roadblock early Tuesday morning. Mercado said as power plants that are owned by third parties come online, they have to ramp up slowly before being at full power.
CenterPoint linemen heading to East Coast to help after Isaias
HOUSTON Nearly 100 CenterPoint Energy linemen in Houston are heading up to the East Coast to lend a hand. One group was waiting at CenterPoint Energys Sugar Land Service Center to travel. An entire group of over 50 people used to travel together during the trips, but due to COVID-19, theyre having to take new precautions to make sure everyone stays safe.