Trust Index: Is gas line protection pitched from Centerpoint necessary?

Trust Index: Is gas line protection pitched from Centerpoint necessary?
Trust Index: Is gas line protection pitched from Centerpoint necessary?

HOUSTON – Many of you are leery of letters sent to thousands of homes offering you gas line coverage in case your gas line should need repairs. You’ve asked KPRC 2 to put this program through our Trust Index to find out what it’s all about.

A Katy homeowner emailed us asking “Is this necessary? And is it a way to get Centerpoint to get more money for nothing?”

First, some background

Centerpoint Energy contracted with HomeServe in June 2018 to help send out the letters and get customers signed up for the warranties. As with any warranty or insurance product, some people may need it, while others don’t.

If you have ever had a water or gas line break, you may have been shocked to learn, if the damage is anywhere in the line going from the curb to your home or from your gas meter into your home, you have to pay for the repairs. And they aren’t cheap.

“We’ve seen, on average, gas line repairs average around $1500 a repair, which is significant,” said Centerpoint’s Director of Home Services Rick Plummer. “And a lot of customers haven’t really saved up for those repairs.”

Is coverage necessary?

If you don’t have at least $1500 saved for emergency repairs, it wouldn’t hurt to sign up for the gas line protection offered by HomeServe and endorsed by Centerpoint.


About the Author: