HOUSTON – As students in the state’s largest school district started their virtual classes Tuesday, some parents reported having trouble connecting to the district’s website. However, officials said the online learning portal was working.
KPRC 2 attempted to visit the official website for the Houston Independent School District several times Tuesday morning and received a runtime error and a 504 error. Both of these errors are usually indications of a website being overloaded with traffic.
Some parents have also said they were having problems getting logged in to the virtual classrooms.
During a news conference Tuesday, HISD interim superintendent Grenita Lathan addressed the technical issues.
“In this unprecedented school year we must remain flexible and quickly adapt to changing conditions and circumstances like we noticed this morning,” Lathan said. “This morning we noticed some problems with one of our host (for) our internet services and so we have experienced some outages.”
Lathan said the district sent out a link and a callout in English and Spanish to parents so students could access the learning hub.
“The hub is actually not down, it is one of the hosting sites,” Lathan said.
Parents and students: We are aware of the technical issues occurring this morning. Please know we are working swiftly to get everything moving again for you. In the meantime, here is a direct link to the HUB: https://t.co/Ne7pXn1JaH. Thank you for your patience!— Houston ISD (@HoustonISD) September 8, 2020