911 caller describes incident involving Houston passenger being pushed by United employee

By Joel Eisenbaum - Investigative Reporter

HOUSTON - The former United Airlines supervisor who dialed 911 after a passenger was assaulted by another employee said Monday he never knew the details of the incident until the story aired earlier this week on Channel 2.

"The only thing I knew is that I got a call that day, which I didn't even remember, that a man had fallen down and needed paramedics," Chris Kaiser, a former operation supervisor for United Airlines, said.

Kaiser was laid off earlier this year in a company downsizing move.

It is unclear why a United Airlines employee chose to call Kaiser, who works in another area of Houston George Bush Intercontinental Airport, where the incident happened, instead of dialing 911 directly while the 71-year-old passenger was unconscious on the ground.

United Airlines declined to answer that question Friday.

VIDEO: Full airport surveillance video of United worker pushing Houston passenger to ground

Kaiser was unsure about the protocol for customer service employees, but speculated that the extra step may have been to ensure paramedics would come to the right place.

LISTEN: 911 call after United employee pushes customer

"You have to give them the address, and it's depending on which terminal you're at, it can be kind of confusing," Kaiser said.

READ: Local nurse recalls day she offered assistance to man pushed to ground by United employee

Kaiser said that he had this type of information and he is heard delivering it succinctly on the 911 call.

Kaiser said he found surveillance video of the incident "disheartening" but that there was probably more to the story than just the video.

The former supervisor said he delivered exactly the information provided on the 911 call, and he received no information about an employee assaulting a passenger.

"In my opinion, it was irrelevant at that point. It was my job to get the paramedics out there as quick as possible," Kaiser said.

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