MEADOWSPLACE, Texas – Matt Walker was anxious about the age of the air conditioning units before purchasing his home last summer.
The sellers offered to throw in a home warranty protection plan that was supposed to cover the air conditioning system and other major repairs.
In April, when one of the units stopped functioning, Walker soon realized that he should have done his own homework instead of allowing his realtor to select a warranty plan.
New Jersey-based Choice Home Warranty sent out a preferred vendor who told Walker the repairs would cost around $5,000.
The company denied the claim though, stating the issue was due to a lack of maintainence and pointing to a very vague clause in the plan's paperwork.
"I was pretty angry with them, because everything I had been told it was not due to lack of maintenance," said Walker, who filed a complaint with the Better Business Bureau shortly after having his claim denied.
The Better Business Bureau has collected more than 1,800 complaints on Choice Home Warranty over the past three years. No other warranty company has received more complaints from the Greater Houston area, according to data obtained from the Better Business Bureau for Greater Houston and South Texas.