311 complaints: Who’s getting the fastest response?

311 complaints: Who's getting the fastest response
311 complaints: Who's getting the fastest response

Houston – For twenty years, city of Houston residents have relied on 311 to get problems fixed.

KPRC 2 Investigates wanted to know the biggest complaints, and which parts of town get the fastest 311 response times, and which wait the longest before repairs and other issues are addressed.

Below you’ll find all the data we’ve collected along with the best ways to increase the speed at which you get assistance.

Fastest Response Time

Slowest Response Time

KPRC2 Investigates calculated the average amount of time it takes for 311 to close complaints in each neighborhood. We took into account the volume of complaints and the SLA for each complaint.