You probably check reviews for just about everything, even when you have a problem. Hear from Better Business Bureau President Dan Parsons about using the BBB to get help with issues you are having with a company or business. You’ll learn the review process, how complaints are handled, how the company ratings are scored and why some businesses get kicked out.
Watch the episode in the video link posted above.
Website links mentioned in episode
How to file a complaint with the BBB
BBB Scam Tracker - you can read and report a scam here
Tips for handling an issue on your own
For quick reference, you can scroll to these timecodes in the episode to hear a specific topic
3:00 How the BBB works, what the company does
5:00 Will the BBB give good ratings to people who pay? Just because you are a BBB member, you may still get a negative review
6:53 How a company is rated by the BBB
10:00 The process of being reviewed by the BBB
12:00 How the BBB works with companies
15:00 The best way to research a company using the BBB. Why some ratings are lower
19:00 How does BBB accreditation work?
22:00 When a business goes bad. How a company can lose membership