Dollar General, Food Town allocate first hour of operation as ‘elderly hour’ to help protect older shoppers

As supermarkets frantically work to restock shelves and calm panicked shoppers, some stores are taking steps to protect older and vulnerable customers who may be at the greatest risk from the novel coronavirus.

The pandemic has killed more than 6,500 people worldwide and officials around the world are taking dramatic steps to limit large groups and encourage "social distancing" in hopes of limiting the spread of the disease.

In the Houston area

Dollar General

Dollar General announced that starting Tuesday, it is “strongly encouraging that the first hour of operations each day be dedicated solely for the shopping needs of senior customers, who are one of the groups most vulnerable to the COVID-19 coronavirus."

“Other customers are encouraged to plan their shopping trips around this window of time to allow the most susceptible customers in our communities the ability to shop during the first hour that stores are open,” the retail chain wrote in a release.

All stores will close one hour before it’s regular closing time. You can find the hours of your local Dollar General store here.

Food Town

Food Town announced Monday that while it will maintain its 8 a.m. to 8 p.m. store hours, it will open its doors an hour early for people older than 65. “Access to the store at this time will require a Government-issued State ID or Texas Drivers License,” the retailer wrote.


The H-E-B chain, which has more than 400 stores in Texas and Mexico told CNN that it would not be implementing special hours for vulnerable customers.

"Our leadership team studied this option thoroughly and due to recommendations from health officials we have determined this is not the best and safest option for our customers," the company said in a statement. "H-E-B takes care of Texas and we feel asking a group to congregate at our stores in a certain timeframe is not a safe idea."

The company said it is working closely with local food banks and is encouraging people to use their online ordering system.

In the US

Celebrity chef José Andrés has urged US grocery store chains to follow suit. He has closed his restaurants in the Washington area and is serving free meals to people who need them.

"Supermarkets should open early mornings for 2 hours for elderly above 60, to protect them from contact with younger people," Andrés said on Twitter. "Also volunteer system for shopping and delivery should be implemented."

Most large US grocery chains are offering customers online pickup and delivery services to help limit shoppers' contact with other people.

Many are also closing earlier to give employees more time to restock shelves and to clean and disinfect stores.

Jersey City, New Jersey, announced on Monday that it is working with grocery stores there to provide special access to vulnerable customers -- including pregnant women.

And the mayor of Lorain, Ohio, said that several stores in his city would be making special arrangements for seniors, CNN affiliate WJW reported.

Officials: There’s no need to hoard food and supplies

Coronavirus fears have led people all over the world to buy lots of hand sanitizer, toilet paper and other products, and to clear store shelves of produce, fresh meat and anything else they might need.

President Trump had a conference call with grocery store and supply chain executives over the weekend and has urged Americans not to stockpile food and other goods.

“Supply chains in the United States are strong, and it is unnecessary for the American public to hoard daily essentials,” according to a statement from White House Deputy Press Secretary Judd Deere.