Texas’ unemployment system is confusing and frustrating. Here’s how to navigate it.

People across Texas are struggling to navigate a maze-like system to get the benefits they are entitled to. Here are the answers to the most common questions about getting benefits from the Texas Workforce Commission.

File (KPRC)

This article is co-published with ProPublica, a nonprofit newsroom that investigates abuses of power.

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If you’re confused about how the Texas Workforce Commission is handling your unemployment claim, you aren’t alone.

More than 3.8 million Texans have applied for unemployment benefits since March, and we’ve heard from thousands who have struggled with their unemployment claims ever since. They have endured months of problems getting in touch with the TWC, been kicked off of additional weekly benefits and tried to maneuver through a confusing appeals process.

Meanwhile, two main programs authorized by the federal CARES Act that significantly expand assistance are set to expire at the end of December. If Congress doesn’t act soon, many Texans will lose at least some of their benefits.

As people wait to learn more about the fate of their pandemic benefits, many are still struggling to navigate the TWC’s already-complicated unemployment system, made harder to understand by the changing rules and programs that came with COVID-19.

We’ve found that easily accessible, up-to-date information about unemployment benefits can be hard to find in one place.

In this guide, you’ll find answers to the following questions: