T-mobile says things are back to normal after nationwide outage

A general view of a T-Mobile store on March 26, 2020, in Deer Park, New York. (BRUCE BENNETT, 2020 Getty Images)

HOUSTON – Cell service provider, T-mobile, experienced a nationwide outage Monday evening that was estimated to have affected hundreds of thousands of customers.

Service-tracking website, Down Detector, noted outage reports in major U.S. cities including Houston, Dallas, New York, Miami, Atlanta, Chicago, Los Angeles, and more.

T-Mobile President of Technology Neville Ray tweeted that engineerings were working to resolve the “voice and data issue” that was affecting customers Monday afternoon. By early Tuesday morning, Ray tweeted that voice and text services had been restored.

The Harris County Sheriff’s Office tweeted that 911 services were being affected during the outage.

“We were just advised there is a nationwide outage for @TMobile’s ability to make 911 calls. T-Mobile is currently working on this issue. #HouNews,” officials wrote.

HCSO officials told KPRC 2 that while the outage didn’t affect their call center, it did affect T-mobile customers who might try to call 911. There is no alternative number to call, officials said.

Other carriers


AT&T tweeted that while their network was operating normally, some customers were unable to reach people on other carriers.


A spokesperson for Verizon said reports that service was down were false.

“Verizon’s network is performing well. We’re aware that another carrier is having network issues. Calls to and from that carrier may receive an error message,” officials wrote.