Taylor Swift says watching Ticketmaster fiasco has been ‘excruciating’

“I’m not going to make excuses for anyone because we asked them multiple times if they could handle this kind of demand and we were assured they could,” she wrote in her Instagram story.

NASHVILLE, TENNESSEE - SEPTEMBER 20: NSAI Songwriter-Artist of the Decade honoree, Taylor Swift performs onstage during NSAI 2022 Nashville Songwriter Awards at Ryman Auditorium on September 20, 2022 in Nashville, Tennessee. (Photo by Terry Wyatt/Getty Images) (Terry Wyatt, 2022 Getty Images)

Taylor Swift on Friday responded to fan frustration over the botched presale for her upcoming “The Eras” tour which led to Ticketmaster’s decision to cancel the public sale of tickets.

In her Instagram story, Swift wrote it “goes without saying that I’m extremely protective of my fans.”

“It’s really difficult for me to trust an outside entity with these relationships and loyalties, and excruciating for me to just watch mistakes happen with no recourse,” she wrote in the message, which doesn’t name Ticketmaster but alludes to the ticketing debacle.

Read more on NBC News here.