Repeat power outages? How to check the power outage records for your home

KPRC 2 Investigates power outage issues across the Houston area

KPRC 2 Investigator Amy Davis looks for answers and explains how you can check your own power outage usage. (Andrea Slaydon, Copyright 2024 by KPRC Click2Houston - All rights reserved.)

Last year’s power failures amplified calls for CenterPoint Energy to improve our electric service. Some of you told us that your electricity goes out at the drop of a hat, for no obvious reason.

To get a better understanding of the problem, KPRC 2 Investigative reporter Amy Davis helped four families track their outages, from 2024 to this year.

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These homes really are all over the Greater Houston area. And we tracked power outages because we know you want to know if the work CenterPoint Energy is doing is working.

Power outage reports are going down

Power outages across the Greater Houston area decreased significantly in 2025 compared to last year, according to data obtained from CenterPoint Energy through the Public Utility Commission (PUC).

A months-long investigation tracking power disruptions at four Houston-area homes revealed substantial improvements in service reliability after customers filed formal complaints.

Service improvement data shows progress

Analysis of outage records from January through May shows marked reductions in service interruptions across all monitored locations:

  • A Huffman residence experienced a drop from 10 outages in 2024 to 4 in 2025
  • A northside home near Hardy Toll Road and Aldine Westfield saw outages decrease from 17 to 5
  • A Brazoria County property in Damon reported only 2 outages in 2025, down from 18 the previous year
  • A Sugar Land residence documented 7 outages, compared to 19 in the same period last year

Customer advocacy leads to results

Homeowner Ashley Mosley of Huffman noticed significant improvements after filing a formal complaint with the PUC.

“We’re hard-working people. We pay on time, and we just want to be comfortable in our own home,” Mosley said.

Previous attempts to resolve issues directly with CenterPoint had limited success.

“They would send someone out and then they would come knock on our door and say, ‘We checked. Nothing’s wrong,’” she explained. After filing with the PUC, she reported being “outage-free for maybe a good month now.”

How to check the power outage details for your home

If you would like to find out how many outages you have had at your home, you can file a complaint with the Public Utility Commission online.

Explain that you have experienced what you believe are an unusually high number of outages; and that would like to know every instance that your home has lost electric service over the last 12 months (or any time period you request).

You can also ask for the total length of the outage and the cause of the outage. The PUC gets this data from CenterPoint and will send it back to you. You will need your ESID number to file the complaint online. You can find that number on your electric bill.

CenterPoint Energy’s SVP and Chief Communications Officer Keith Stephens told Amy Davis that customers can request the same information from their retail electric provider, but electric customers we spoke were not able to get the information through their electric company.