For years, KPRC 2 Investigates has reported on water billing problems affecting Houston-area families, from rate increases and confusing statements to faulty meter readings and breakdowns in customer service.
Our most recent investigation uncovered another major issue: Houston Public Works acknowledged a meter mix-up that led to years of inaccurate water bills for hundreds of customers.
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But we also know the City of Houston is not the only water provider in the region.
Across the Houston area, many residents get water service through MUDs (Municipal Utility Districts), other cities or separate water authorities — and we continue to hear from viewers who believe they are being overcharged, billed incorrectly or can’t get clear answers from their provider.
We want to hear from you — no matter who provides your water
If you live in Houston, Harris County, Fort Bend County, Montgomery County, Brazoria County or another nearby community and you have questions about your water bill, we want to take a look.
You don’t have to be in the City of Houston to reach out.
What we’re looking for
We’re especially interested in:
- Sudden bill spikes with no clear explanation
- Bills that show high usage even when your household habits have not changed
- Repeated advice to check for leaks, but no leak found
- Unusual meter readings or billing adjustments that don’t make sense
- Long-running disputes with your water provider
- Neighbors on the same street reporting similar high bills
- Unexplained fees or pass through charges on your bill
Send us your bill
In the Google form below we need you to share:
- A complete copy of the water bill that concerns you (or multiple months)
- Your water provider name (City of Houston, MUD number/name, city utility, etc.)
- Your general location (city/ZIP is fine)
- A short description of what changed and when
Why we’re collecting bills
Our goal is to identify patterns — across providers and communities — and determine whether problems are isolated or widespread.
If we see trends, we may:
- Ask public officials and utility leaders for answers
- Request records through open records laws
- Explain what customers can do to challenge bills
- Report what we find so families can make informed decisions
What happens after you submit
We review submissions and may follow up for additional details. Not every submission will become a news story, but the information helps guide ongoing reporting and identify communities that may need answers.
More on our Houston water billing investigation
Read our latest investigation and check the address list/map: https://www.click2houston.com/news/local/2026/05/06/check-your-address-houston-public-works-admits-meter-mix-up-led-to-years-of-inaccurate-water-bills/
Have documents to share? Use the form here to submit your water bill and tell us what’s going on in your community.
‘DRAINED’ Houston water department Investigation
Led by KPRC 2 Investigator Amy Davis, our investigation spent years shedding light on overbilling, faulty water meters, and mismanagement of city contracts. These discoveries led to the arrest and charges for seven people and an overhaul of how the entire water billing system works.
If you have questions, you can email Amy Davis at ADavis@kprc.com or Producer Andrea Slaydon at ASlaydon@kprc.com.
SEE MORE: Everything you need to know about the ‘DRAINED’ KPRC Investigation