โDonโt make me fight to pay youโ: Customer says city hasnโt charged him for water in more than 2 years
Cable, electricity, gas.. if you want any of these things, you have to pay for them. But what if you used the service and never received a bill for them? Would you call the company to ask what you owe? How many times would you call? This is the same dilemma some Houston water customers are having. While many of you are feeling drained, stuck with exorbitant bills, we're hearing from other customers who say the city isn't charging them anything for water.
DRAINED Results: Denied help for high water bill? Try again right now
KPRC 2 Investigates has exposed systemic meter reading and water billing issues at the city of Houston's water department for the past 2 years. Just this month, the water department used ordinance changes City Council approved in December to wipe out hundreds of high balances.
โDRAINEDโ: $15K water bill removed from single mom after KPRC 2 investigation
When Andrea Harclerode contacted KPRC 2 Investigates last February, she had already been asking the Houston water department to help straighten out her meter and billing issues since 2019. A bill for more than $15,000 was the last straw. Three months after KPRC 2 investigative reporter Amy Davis got involved, the city finally resolved the issue.
โWe have infrastructure thatโs at the end of its life,โ city leaders told KPRC 2 Investigates for our โDRAINEDโ investigation into City of Houston water issues
Months before this Houston water crisis the KPRC 2 Investigates team started digging into issues with the Houston Water Department. Investigator Amy Davis is leading our investigation into issues that have water customers feeling drained.