WATER BILLS

A homeowner called KPRC 2 Investigator Amy Davis after dealing with a water bill issue for years. A meter issue left her with a huge bill that stood in the way of getting the federal Hurricane Harvey relief money she needed.

When Andrea Harclerode contacted KPRC 2 Investigates last February, she had already been asking the Houston water department to help straighten out her meter and billing issues since 2019. A bill for more than $15,000 was the last straw. Three months after KPRC 2 investigative reporter Amy Davis got involved, the city finally resolved the issue.

Houston Public Works said Monday that it is hosting several events in March to highlight ways to save water and save money on your water bill, including events to learn how to fix common water leaks at home.

KPRC 2 Investigates is exposing problems with Houston’s water bills and meter reading issues. In our ‘DRAINED’ Investigation, we learned many of you are getting crazy high bills and waiting months trying to resolve them. As people continue to send us questions and concerns we wanted to share five things you need to do to make sure you are not stuck with an insanely high water bill that you don’t owe.

Inaccurate meter readings and soaring high water bills are leaving many Houston water customers feeling drained. In our KPRC 2 Investigates ‘DRAINED’ series, we have explained the problems. We wanted to know how the City of Houston’s water department compares to other cities. Global research firm J.D. Power has surveyed water customers of municipal utilities for an annual study every year since 2016.

It’s beyond frustrating when you have a major problem and no one seems to be able to help. For months, our KPRC 2 Investigates team has heard your complaints about your City of Houston water bills. These concerns include everything, from excessive water bills to outrageous and irregular meter readings.

Dozens of homeowners in Kingwood are struggling to understand and pay sky-high water bills from the city of Houston. Our KPRC 2 Investigates team is looking into the bills and what you should do if you need help!

KPRC 2 Investigates breaks down the zip codes with the most expensive water bills. Plus, we walk you through how to make sure your reading a water meter correctly.

The City of Houston has raised water rates but customers are questioning the *accuracy* of the meter readings. KPRC 2 Investigates has one man’s story that puts the problem into perspective.