Memorial Hermann notifies employees of privacy incident

3. The costs are too high

HOUSTON – Memorial Hermann Wednesday announced an incident involving the disclosure of protected health information to select primary care physicians.

The company said the information disclosed was limited to the member's demographic information, that no medical information was disclosed.

A Memorial Hermann employee on May 16 reported potential improper use of her PHI to the Memorial Hermann Privacy Office after the employee received a letter from a PCP she had no prior relationship with regarding the need for an annual physical.

Memorial Hermann said it was determined the PCP received the employee's PHI from MHMD, the Memorial Hermann Physician Network. MHMD received the information from Memorial Hermann Health Solutions.

Memorial Hermann said based on a comprehensive investigation, enrollment files were delivered to a PCP assigned by Health Solutions to 12,061 individual employee group health plan (EGHP) members.

The demographic information disclosed included members' IDs, full names, phone numbers, date of birth and last known mailing addresses.

Memorial Hermann mailed notification letters to the 12,061 members related to the incident and requested that all assigned PCPs who received print-outs of the enrollment files return or certify destruction of the print-outs.

The company said it has no reason to believe any EGHP members' information was seriously compromised or that any member needs to take additional steps to protect him or herself from future harm.

Anyone with questions can call the Memorial Hermann Privacy Office at 713-338-6921 or email the Privacy Office here.