CONSUMER ALERT: What you should know if your electricity provider goes out of business

Power lines are seen in Houston in this undated file image. (KPRC)

HOUSTON – The fallout continues after last month’s historic winter storm that crippled the Texas power grid.

The Electric Reliability Council of Texas announced this week that retail providers are behind by $345 million in payments. The power providers that are in default of payment are now trying to figure out what is next for their companies and what to do with their customers. Other providers on the ERCOT list say they are not behind on payments and their customers do not have to make a change.

KPRC 2 Investigates has reached out to companies that ERCOT says are behind on payments to get more information for customers across Texas. Below are their responses.

Glossary for key terms electric customers should know

Retail Electric Provider (REP): This is the company you pay for your electric service.

The Provider of Last Resort (POLR): This company becomes your provider when your REP exits the market for any reason. If your REP were to go out of business, the POLR becomes your temporary REP so that you do not experience an interruption in service.

Volunteer Retail Electric Providers (VREP): A REP that has volunteered to provide POLR service.

ERCOT releases list of retail providers it claims are behind on payments


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