Almost seven months since a big pipe burst during the February freeze and one Houston woman is still waiting on repairs so she can get back into her home. She reached out to KPRC 2 Investigates when her insurance company seems to have disappeared. While digging for answers, our Investigates team was shocked at one response we got from the company.

HOUSTON – Over the past several days, people across the Houston area have been dealing with broken water pipes and damage after last week’s winter storm. On Thursday, a group of residents came out for a town hall in the Heights. Others don’t know how the process works and some haven’t even received responses from their insurance providers. They have the right to seek help.”AdThere are likely thousands seeking that same help right now: cleaning up the damage, navigating the paperwork. “Asking questions and making sure that I am taking the right steps to get my house taken care of,” Mullinax said.

If the recent arctic blast and power outages resulted in damage to your home or business, the state of Texas wants to hear from you. Greg Abbott and the Texas Division of Emergency Management are asking Texans to complete a Self Reporting Damage Survey, according to a press release. The voluntary survey does not replace reporting damage to an insurance agency and does not guarantee disaster relief assistance, according to the state. Ad“I urge Texans to fill out the Self Reporting Damage Survey and provide crucial information on the winter weather impacts to their home or property,” said Abbott. The form also asks individuals to identify the type of damage and to upload photos of the damage.