TEXAS CITY, Texas – What was marketed as a resort-style lifestyle is now leaving some homeowners asking questions.
Residents in Lago Mar say the community’s signature lagoon, a major selling point has been dry since October 2025, even as they continue paying thousands of dollars each year in property owners association fees.
“We’re not seeing what we were promised,” Kayla Hill.
“It’s super frustrating because we do pay so much money to live here and the selling points that y’all gave us—we’re not seeing them,” said resident Kayla Hill.
Others say the concerns go beyond the lagoon.
“It’s not just the lagoon that has maintenance issues—it’s the gyms, it’s the playgrounds, it’s the spray grounds… all of those have different issues,” said resident Leah Froelich.
Lagoon was a major draw for buyers
For Veronica Gray McRae, the lagoon was a key reason she and her husband moved to Lago Mar from California.
“A lot of stuff matters especially when you’re seniors and you’re living on a fixed income,” she said.
Now, she says that centerpiece amenity has been unavailable for months.
“It’s been dry since October and I had grandkids come out in March and it was warm out and we couldn’t enjoy this. We didn’t have it but we’re paying for it,” McRae said.
Residents question where fees are going
One resident shared a breakdown with KPRC 2 showing more than $2,000 in annual charges for the year.
Some homeowners say they want more transparency and clearer communication about how those fees are being used.
“I would like transparency for how our money is being used,” Froelich said.
Developer responds
KPRC 2 reached out to the lagoon’s owner and developer, who provided the following statement:
“The lagoon is currently undergoing a multimillion-dollar renovation funded by the developer. We are undertaking these improvements to ensure we continue to listen to our customers and operate a state-of-the-art amenity that our residents and visitors can be proud of for years to come. We understand that the duration of the repairs has been lengthy and for that we are sorry and appreciate your on-going patience. Safety and our continued commitment to our customers remain our top priorities. We will never compromise quality or safety of our most valued assets, people.
With an estimated capacity of 25 million gallons, the lagoon is pre-scheduled to begin refilling tonight at 7:00 PM. We will continue to keep our residents informed with a final completion date so they can continue making new memories at the renovated lagoon.”
What residents can do
An attorney who specializes in homeowners associations says residents should document issues and submit maintenance requests in writing to create a record of concerns.
The bottom line
For many residents, the issue isn’t just about the lagoon — it’s about accountability.
They say they want answers, transparency, and a clearer understanding of where their money is going.