HOUSTON – When Patrina Marshall lost her mother, she wanted to honor her memory with a permanent memorial.
Instead, she says she’s been left grieving twice.
According to her records, Patrina paid $5,455 to Headstone World for a memorial ledger to be placed at her mother’s gravesite at Golden Gate Cemetery.
While the company eventually delivered the memorial months after the purchase, Patrina says it arrived damaged. According to Patrina, Headstone World removed the damaged piece and never replaced it.
Today, the memorial space where her mother’s marker should be remains empty.
“We don’t know what is going on,” Patrina said. “We just know that we are out over $5,000.”
The ongoing delays have taken an emotional toll.
“It’s sadness. It’s a little bit of anger,” Patrina said.
After months of unanswered questions, Patrina turned to 2 Helps You for help.
2 Helps You reviewed her documentation and went directly to Headstone World seeking answers. The company’s owner, Mai Le, declined an on-camera interview but acknowledged Patrina’s case.
Following 2 Helps You’s visit, Patrina says the Le contacted her and promised a replacement memorial would be installed in two weeks.
Patrina isn’t convinced.
“I don’t believe her. I don’t,” she said.
She says the cemetery has not yet been contacted to complete the required preparation before a memorial can be installed.
“I asked her if she had even reached out to the cemetery to let them know they have to remark it and make it ready to place it,” Patrina said. “She said, ‘No, I haven’t.’ So I don’t believe her.”
Patrina says she simply wants what she invested in, a proper memorial honoring her mother’s life.
2 Helps You will stay on top of this and watching to see if that two-week promise is kept by Headstone World.
This investigation began after Patrina reached out to the 2 Helps You team via the help desk. If you have an issue that you want Investigator Mario Diaz to look into, contact him through the help desk.