BROOKSHIRE, Texas – Three years is a long wait for a $75 commemorative brick.
Isabel Tristan wanted answers from Brookshire City Hall after paying $75 for a commemorative brick to honor her grandfather.
The brick was never installed.
Tristan purchased the brick through a city program, expecting it to be placed near the downtown amphitheater. When nothing was installed, she contacted the city on multiple occasions to ask about the status of her brick.
After receiving no concrete resolution, she contacted 2 Helps You.
“I think it’s the principle,” Tristan said. “You sold this brick for $75. It’s never been laid. I don’t know if it even exists.”
In situations like this, Tristan did everything right. She sent registered letters and made phone calls. Then, last month, she emailed us. We showed up a few days later.
Following KPRC 2’s initial report, the mayor of Brookshire reached out directly to Tristan with a resolution.
“I got a call from the mayor,” Tristan said. “He said he was returning my $75 and was giving me a complimentary brick.”
On Tuesday, we accompanied Tristan to Brookshire City Hall, where she received her refund check in person.
A few minutes later, she walked out smiling, never expecting the day would come.
“I feel good. I am pleased that the mayor and the City of Brookshire did the right thing,” Tristan said. “This is my hometown. These are my people, and I’m just thankful that he did the right thing.”
When asked what the outcome says about 2 Helps You, Tristan didn’t hesitate.
“Y’all are awesome. Y’all are awesome. Thank you so much.”
This story originated from an email sent to 2 Helps You. We are always listening. If you’ve done your part and still can’t get action, we don’t mind lending a hand.