T-Mobile says service is restored in Houston area

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HOUSTON – T-Mobile said services have been restored after a massive outage was reported Tuesday in the Houston area.

“No service, so I thought it was my sim card acting up, but apparently it’s not,” explained Gonzalo Palacios.

He along with many other T-Mobile customers thought there was something wrong with their phone and marched to the carrier's store to ask employees what was happening. Employees at the Gesner Road and U.S. 59 location stood outside for hours to answer customer’s questions.

Several customers sent emails to the KPRC2 Newsroom, saying that their cellphones were showing a “No Service” message.

The website DownDetector.com, which tracks outages based on user feedback, showed a bullseye over Houston of T-Mobile problems being reported.

DownDetector.com showed that some AT&T and Metro PCS customers were also reporting issues.

A spokesman for T-Mobile said a fiber optic cable had been cut and crews worked to get the issue resolved.

A Comcast spokesperson said the cut occurred to a fiber optic line in the vicinity of Aldine Bender and I-45. Officials said a third-party construction crew cut the fiber optic line, causing the widespread outage to T-Mobile customers.

Comcast officials said its services is not aware of any outages or disruptions to their customers.

Officials said the line was repaired and service was restored around 6 p.m.

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