https://www.click2houston.com/news/investigates/2022/11/14/drained-kprc-2-investigates-demands-answers-for-you-about-water-bill-issues-in-houston/

Drained. That’s how Houston water customers said they feel after trying to get help from the city of Houston. They want explanations about inaccurate meter reads, huge water bills, and now dirty, murky water. KPRC 2 Investigates continues this search for answers with homeowners who say the city of Houston is failing their families.

Our KPRC 2 Investigates team has heard your complaints about your City of Houston water bills. These concerns include everything, from excessive water bills to outrageous and irregular meter readings. Customers are feeling “drained” and frustrated that there is no apparent recourse, and many are finding it hard to get answers from the city. It’s why all this week, the KPRC 2 Investigates team is taking a hard look at these issues and pushing city leaders for solutions.