HOUSTON – Now that we’ve got electricity, many of you are asking If you can get a credit or refund for cable and internet service you couldn’t use this week because of the power outages.
Can you get a credit or refund for cable and internet service you couldn’t use when power was out?
In some cases, customers may have power but not their Xfinity services because electricity has not been restored in the area of our network that serves their neighborhood.
If you had electricity but no cable or internet, you can request a credit.
Comcast said though, in some instances, it was the commercial power from Centerpoint that was down that caused the loss of services into customers’ homes even if the customers’ electricity was on.