KATY, Texas – Thousands of homes in the Cinco Ranch area experienced low water pressure and water shutoffs Thursday morning after a power anomaly disrupted a booster station, according to Inframark.
About 14,000 customers were affected for roughly 45 minutes beginning around 6:30 a.m., Inframark said. The sudden drop in pressure also triggered a surge of emergency calls that overwhelmed and crashed the utility provider’s phone lines, the company said.
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Todd Burrer, President of Utility Districts, told KPRC 2 the issue started when the power anomaly knocked out electricity at one of Inframark’s booster stations in Cinco Ranch. Burrer said water pressure has since been restored, and crews are working throughout the day to determine what caused the anomaly.
KPRC 2 also heard directly from residents during the disruption.
Multiple viewers contacted our newsroom to report the low pressure and shutoffs, and KPRC 2 reached back out to those viewers to confirm their water pressure had been restored.