HOUSTON – Homeowners in a west Houston neighborhood say a fiber internet installation project is causing more frustration than progress.
Crews with Ezee Fiber have been working in the Briarhills subdivision, near Addicks-Howell Road in the Energy Corridor. While the company says it is expanding high-speed internet access, some residents say the work has come at a cost.
“I would give them an F,” one homeowner said.
Several residents, who asked not to be identified, told KPRC 2 they are dealing with property damage, lack of communication, and difficulty getting responses to their concerns.
“They have the attitude that your land is my land,” one neighbor said. “You have a right of way, but we have some rights too. You can’t just go up there and do anything you want to do.”
Homeowners say they were not properly notified before construction began.
“I asked the POA, and they said they knew nothing about this,” one resident said. “They should have contacted our POA and given us maybe a month’s notice.”
Others describe confusion and disorganization.
“From what I’m seeing, it’s like the left hand doesn’t know what the right hand’s doing,” another neighbor said.
One resident who spoke with a company representative during KPRC 2’s visit described the interaction as unhelpful.
“He sounded like a robot,” the homeowner said, later adding, “They just don’t seem like they know what they’re doing.”
In an email to KPRC 2 News, one viewer described what they called widespread issues tied to construction, including cracked driveways, damaged utility lines, and debris left behind.
“They wreak havoc in every community they enter,” the viewer wrote. “They don’t fix what they break.”
The viewer also claimed crews damaged water and cable lines, disrupted service, and failed to follow up on repairs.
Company responds, says concerns addressed
In a statement, an Ezee Fiber spokesperson said the company is committed to respecting homeowners and addressing issues.
“Ezee Fiber is committed to building Houston’s fiber internet network with respect for our neighbors and their properties,” spokesperson Jim Schwartz said.
The company says it made multiple attempts to contact a homeowner who raised concerns, reaching out five times in April. It also says it repaired affected property, including replacing sod, and stands by that work.
Ezee Fiber added that residents with concerns are encouraged to contact its customer support team.
BBB accreditation revoked amid complaint pattern
The company has also faced scrutiny from the Better Business Bureau.
According to the BBB, Ezee Fiber’s accreditation was revoked in June 2025 due to a pattern of complaints. Those complaints include allegations of property damage, poor communication, unfulfilled repair promises, and aggressive sales tactics.
The BBB notes it does not independently verify third-party complaints.
Ezee Fiber says it plans to reapply for accreditation.
While the company says it has been responsive, some homeowners strongly disagree.
“Ezee is saying that they have been responsive to concerns homeowners in the neighborhood have had,” KPRC 2’s Rilwan Balogun said.
“They have not,” a homeowner responded.
“That’s not your experience?” Balogun asked.
“That’s not my experience,” the resident said.