HOUSTON – Since our first report this week on Frances Holt’s experience with solar panels, we’ve heard from several homeowners across the area who say they are facing similar problems, ranging from confusing contracts to higher-than-promised electric bills.
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Many of those reaching out say they were drawn in by promises of savings, only to later realize the reality didn’t match what they were told at the door.
One homeowner told us a solar salesperson came directly to her home, targeting her at a vulnerable time.
“They came to my home as well telling me that they wanted to help us with high light bills,” the viewer said. “At the time I had just retired from work and my husband had retired the year before. Each time I asked for a copy of the contract but was never given one.”
Another homeowner said the problems didn’t stop after installation, “our lights bill still was high so they came back out saying they needed to add more panels so we would have a lower light bill through their company,” the viewer explained.
Others say they were overwhelmed by lengthy contracts and relied on verbal promises that didn’t hold up.
“[The company] said my electric bill would be only $194 total monthly. Lies, lies. I signed contract as well -- 72 pages. Took their word and didn’t read contract,” one homeowner shared.
To help people better understand their options, we are speaking with a solar energy expert who will explain how to determine whether a home or neighborhood is a good fit for solar, as well as the key differences between power purchase agreements and solar leasing, two options that can significantly affect long-term costs and ownership.
In Texas, residential solar retailers are regulated by the Texas Department of Licensing and Regulation (TDLR). The agency investigates complaints involving deceptive sales practices, contract confusion, and installation problems. Consumer advocates say filing a complaint not only helps individual homeowners but also allows regulators to identify broader patterns and hold companies accountable.
If you’re experiencing issues with your solar panels: unexpected bills, contract concerns, or installation problems, we want to hear from you. Your story could help others avoid similar situations and push for stronger oversight.