HOUSTON – A massive winter storm continues to disrupt air travel across the country, canceling thousands of flights and leaving travelers scrambling to adjust plans, including here in Houston.
The storm began causing widespread problems Saturday, bringing ice, snow, and power outages to parts of the U.S. Forecasters warn damage in some areas, especially those hit hardest by ice, could be catastrophic and rival hurricane-level impacts.
By Sunday, more than 10,500 flights had been canceled nationwide, according to flight-tracking site FlightAware.
Houston airports seeing ripple effects
While conditions in Houston are not as severe as most states, the storm’s impact is still being felt at local airports.
At Bush Intercontinental Airport (IAH), nearly 500 flights were canceled in the past 24 hours, with most affecting outbound travel. The hardest-hit destinations include major airline hubs such as Dallas, Chicago, Atlanta, and New York City.
As of early Monday:
- Two flights were canceled at IAH before 7 a.m. — one to Dallas and one to New York City.
- At Hobby Airport, eight flights were canceled, with most scheduled to fly to Dallas.
Airlines issuing travel waivers
When severe weather threatens operations, airlines often allow passengers to change travel plans without paying a fee. Travelers are encouraged to search their airline’s website for “travel alerts” or similar notices.
American Airlines, which is headquartered in Texas, says it is waiving change fees for passengers impacted by the storm and has added extra flights to help travelers reach their destinations once conditions improve. The airline has canceled more than 2,000 weekend flights.
Check before heading to the airport
Passengers should check their flight status using their airline’s app or website before leaving for the airport. Cancellations can happen hours — or even days — ahead of scheduled departure times.
If your flight is canceled, here’s what to do
If you’re already at the airport, get in line to speak with a customer service representative. If you haven’t left yet, calling or going online may be faster. Travelers are encouraged to research alternate flights while waiting to speak with an agent.
Most airlines will rebook passengers on a later flight at no additional charge, depending on seat availability.
Can airlines book you on another carrier?
Airlines are not required to book passengers on competing airlines if a flight is canceled. Some carriers may offer seats on partner airlines, but availability varies.
Are you entitled to a refund?
Yes. U.S. airlines are legally required to issue a refund if your flight is canceled and you choose not to travel, even if you purchased a non-refundable ticket. The reason for the cancellation does not matter.
Airlines may offer a travel credit, but passengers are entitled to a full refund, including fees for checked bags, seat upgrades, or other add-ons that were not used.
How long does a refund take?
According to the U.S. Department of Transportation:
- Credit card refunds must be issued within seven business days
- Cash or check refunds must be issued within 20 calendar days
What won’t airlines cover?
Airlines are not required to provide meals or hotel accommodations when delays or cancellations are caused by uncontrollable events like weather. However, airlines do have individual policies for disruptions caused by controllable issues, such as mechanical problems or staffing shortages.
The Department of Transportation maintains a public website showing what each airline promises passengers when disruptions are their fault.
Extra tips for travelers
Travel experts recommend considering a backup flight if severe weather is forecast. Some airlines allow full refunds if a ticket is canceled within 24 hours of booking.
If phone lines are overwhelmed, travelers with frequent-flyer status should use priority customer service numbers. Another option: calling an airline’s international support line, which can sometimes connect travelers faster.