HOUSTON – Malissa Williams said she loved her job as an airline ticket agent in Houston.
"I work for British Airways, proudly, love it, love my job," she said.
Like hundreds of thousands of other Texans, Williams has worked at British Airways for 30 years and was suddenly out of work. She was laid off about one month ago today.
"I received a phone call from my manager saying, 'Sorry to tell you, no easy way to say this, but we are not flying now, and you are being laid off,'" Williams said.
Malissa filed for unemployment benefits through the Texas Workforce Commission that same day. Now her biggest concern is when she will finally start getting the money. She said she applied for unemployment through the TWC's online portal, but so far has received nothing.
She hasn't even been able to get through on the agency's helpline.
"I've tried hundreds of times, if not a thousand… and never actually spoken to a human being," Williams said.
Williams and dozens of other KPRC 2 viewers had many concerns regarding the Texas unemployment benefits. We spoke with TWC representative Cisco Gamez about some of the most pressing questions.