DRAINED: Thousands of water customers can now see water usage by the hour
As the Houston water department replaces remote read sensors on every water meter in the city, customers will have access to a new portal where they can see how much water they are using hour by hour. The portal also lets you set alerts that will be sent to your phone or email warning you if you exceed a certain number of gallons in a day, week or month. This article explains who has access to the portal and how to set up your account.
โDRAINEDโ: Houston Mayor still working on plan to tackle high water bills. Council wonโt hear details Wednesday.
A big update on KPRC 2โฒs โDRAINEDโ Investigation into Houston water bills. Investigator Amy Davis was first to tell you about the outrageous water bills from the city of Houston and sheโs been helping customers get thousands of dollars in refunds. Now that thereโs a new administration Mayor John Whitmire wants to bring some much-needed relief and prevent these types of bills.
Thousands of Houston customers billed for water theyโre not using
Some 7,000 property owners in the city of Houston are paying monthly water bills even though they havenโt used a single drop of water. Houston City Council voted to change the ordinance in December to give those customers are way to stop the never-ending charges. But even with that change, the water department is still sending monthly bills without letting those citizens know there is a way to make them stop.
DRAINED: KPRC 2 Investigates excessive water bills and the struggle to get answers
Itโs beyond frustrating when you have a major problem and no one seems to be able to help. For months, our KPRC 2 Investigates team has heard your complaints about your City of Houston water bills. These concerns include everything, from excessive water bills to outrageous and irregular meter readings.