Travel insurance insights: How a Galveston girls’ trip highlighted key mistakes to avoid

For years, Helen Reddy dreamed of taking a cruise. Now 89 years old, wheelchair-bound and reliant on oxygen, the trip she longed for became a symbol of hope and friendship, a girls weekend getaway with close friends from their country club in Galveston, Texas. But what should have been a joyful celebration turned into a frustrating ordeal that has dragged on for more than a year, leaving Helen and her friend out thousands of dollars and caught in a confusing web of travel insurance claims and denials.