KPRC 2 viewer’s alert leads to action on major Westchase water leak

A viewer reached out to 2 Helps You about a major water leak in the Westchase area and this was no small drip. Water was gushing along Westheimer Road behind the Kohl’s department store, raising concerns for nearby drivers, businesses, and residents. Although 311 initially classified the leak as a private property issue, the volume of water and freezing temperatures turned it into a public safety concern. Reporter Re’Chelle Turner spent the day pushing for answers, making calls and sending emails to city officials. She contacted District F Council Member Tiffany Thomas and the Mayor’s Office, explaining that temperatures were expected to dip into the 30s — conditions that could cause the flowing water to freeze and create even bigger problems.