It’s one of the most under-publicized policies of some of the biggest U.S. retailers: sometimes they give customers full refunds and let them keep unwanted items too.

Baytown prepared meals company failed to reimburse customers after not delivering meals, customers say

Read full article: Baytown prepared meals company failed to reimburse customers after not delivering meals, customers say

The company opened in August 2017, but near the beginning of February 2020, customers say the meals they paid for in advance stopped coming. Six customers reached out to the Houston Better Business Bureau when they say they couldn’t get their money back or the meals. Customers are fed up“It’s been excuse after excuse after excuse,” said Edna Wisdom. Sutton and her attorney told Davis that since KPRC 2 started interviewing customers on Friday, Sutton has refunded about $3,200. Davis told him absolutely.

Go to the KPRC homepage

REFUNDS

Many retailers offer 'returnless refunds.' Just don't expect them to talk much about it

Baytown prepared meals company failed to reimburse customers after not delivering meals, customers say