A Houston homeowner says she felt pressured into solar panels, never activated them, and is now facing a $134,000 bill. Consumer advocates say her story is becoming more common.
Home batteries are becoming increasingly popular here in Houston. People are using them to keep the lights on, the refrigerator running, and the air conditioning humming during an outage, which is what the Wright family did when Hurricane Beryl in August 2024. The Wright family was unaware of the power outage when Hurricane Beryl struck their home in Houston. Their Sunrun activated immediately as the grid went down, ensuring a seamless transition.
It may come as no surprise after the summer we have just experienced, but did you know that here in Houston, we are nearly three times more likely to experience a power outage than the average American? When the Derecho whipped through Brandon Seidel's neighborhood in The Heights, thanks to Sunrun, his family's lights stayed on while everyone else was in the dark.
One Houston family called KPRC 2 Investigates because shortly after their mother signed a solar contract, she died. The solar panel company told them the 25-year payment plan wouldn't die with her. Investigative reporter Amy Davis has more about your rights and these contracts.
You’ve probably seen the ads on TV and online, that you may qualify for free solar panels. One elderly Houston couple took the bait and then called KPRC 2 Investigator Amy Davis when they realized they’d been hooked, tricked into paying tens of thousands of dollars for those so-called free panels.