Southwest Airlines will begin charging customers a fee to check bags.

Congress is expected to receive new evidence Thursday of what was considered to be “internal chaos” with Southwest Airlines over the Christmas holiday meltdown and cancellations, CNN reported.

Southwest Airlines is trying to fix its relationship with travelers who got stuck by canceled flights over the holidays.

Southwest saw record operating revenue in its third quarter, bolstered by strong summer travel demand prompted by consumers eager to get away following an easing of covid-related restrictions.