Residents at a Sugar Land senior living facility are reporting missed medical appointments and dangerous falls due to broken elevators.

The ongoing issues at The Retreat at Barbers Hill, managed by Asset Living, have plagued residents for several years, with conditions worsening over the past year, according to multiple residents.

After nearly two months without working elevators at a Missouri City senior living facility, the owner of Jubilee at Texas Parkway is now publicly accepting responsibility and says compensation is coming for residents affected by the extended outages.

As elevator outages at a Missouri City senior living apartment complex stretch into their seventh week, a growing exchange between elected officials and property management heats up.

A woman visiting her mother at a senior living facility in Missouri City says she was trapped on the fourth floor for days after the building’s only working elevator broke down and no one seemed to have answers.