“This whole thing is devastating, to have to live this way for so long,” Charles Allen said. “The whole roof could collapse and possibly kill one of us, or hurt the kids, or kill the kids,” Staci Allen said. “We just really need some help,” Charles Allen said. The Spencer Solves It team enlisted the help of the crew at The Roof Repair Squad, a company based in Katy. “Bill, whenever you approach us, we are always ready to help,” Roof Repair Squad president Jorge Bogran, told KPRC 2 reporter Bill Spencer.