Ticketmaster’s ‘Kafkaesque’ arbitration process is rigged, lawyers say

It’s baked into each and every Ticketmaster purchase: Customers scrambling to buy tickets to the most sought-after concerts, sports games or other live events must first check a box agreeing to the company’s “Terms of Use.”

If a buyer took the time to click through the hyperlink that accompanies the box, they’d see what has become Ticketmaster’s tried-and-true defense to lawsuits: boilerplate legalese requiring customers with ticketing beefs to forgo their rights to sue and instead seek to resolve their claims through private arbitration.

Ticketmaster’s arbitration clause — deemed enforceable under a federal appeals court ruling in February — repeatedly has been used to fend off scores of potential class-action lawsuits against the ticket giant and its corporate parent, the events promoter Live Nation.

Read more at NBCNews.com