HOUSTON – What should be cherished memories of their wedding days have turned into mounting frustration for multiple Houston-area brides who claim their photographer has failed to deliver promised photos, some waiting as long as nine months after their ceremonies.
Three local brides have come forward alleging that wedding photographer Brandy Palacios Photography has provided only a handful of “sneak peek” images while failing to deliver complete wedding photo galleries, despite contracts specifying an 8-10 week turnaround time.
“I don’t have a single photo with my father-in-law in them. I don’t have a single photo with my grandparents in them,” said Reagan Wagner of Conroe, who was married in May 2025. “My husband has less photos of him with his family than I do with mine.”
For Ashlyn Carrion of League City, the delay has become particularly painful.
“Since my wedding, my grandfather has passed away and I don’t have any family photos with him. It’s just unfortunate,” said Carrion, who was married in April 2025.
The situation is especially surprising given Palacios’ reputation in the Houston wedding industry.
Karina Guardia, a wedding planner who also hired Palacios for her own August 2025 wedding, had previously recommended the photographer to clients.
“I trusted her completely,” Guardia said. “Unfortunately, this was brought to my attention shortly before my wedding. And it wasn’t to the extent that it is now. I didn’t know it was this many brides”.
The brides say they have attempted multiple methods of contact, including:
- Direct messages and emails
- Phone calls and text messages
- Legal demand letters
- Group messages with other affected clients
When reached for comment, Palacios defended her business practices:
" These accusations are completely false, and it’s disheartening to see this narrative being shared. I’ve been in the wedding industry for over a decade and have photographed countless beautiful weddings. My clients have consistently been happy with their delivered galleries and experience. This situation stems from a misunderstanding with one client that has unfortunately been misrepresented. Those who know me and my work know how hard I’ve worked to build my business with care, integrity, and love for what I do."
Brandy Palacios
However, the brides dispute this characterization, noting that promised delivery dates have repeatedly passed without the photos being provided.
“She actually promised me delivery of them on a couple of times. And then the date came and went,” Wagner said. “She didn’t follow up to say, I need a few more days or it’s gonna take me a little bit longer. She just never said anything.”
We compiled some recommendations from online outlets, including Wedding Wire and the Better Business Bureau. These are steps to protect yourself when hiring a wedding photographer:
- Ensure contracts include specific delivery dates
- Document all communication
- Get everything in writing
- Consider sending certified letters for formal complaints
- Know your legal options, including small claims court
For these brides, the issue goes beyond money.
“Your wedding is supposed to be the most beautiful day of your life. And now that moment is mixed in with a ton of sour emotions and bitterness,” Guardia said.
Shortly after KPRC 2 attempted to reach Palacios at her residence, the brides received a message indicating their photos would be delivered this week.
KPRC 2 will continue to follow this developing story.