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Starbucks to welcome back customers with new social distancing guidelines starting Monday

The Starbucks logo hangs outside one of the company's cafes.
The Starbucks logo hangs outside one of the company's cafes. (2008 Getty Images)

HOUSTON – Coffee lovers rejoice!

Beginning Monday, Starbucks stores will begin to serve customers in new ways with guidance from the CDC and local public health authorities, the company announced in a press release. Depending on the location, the customer experience will be different.

Here are the changes to expect:

  • Employees: Customers may see store employees wearing protective equipment, including facial coverings and gloves, maintaining elevated cleaning and sanitation procedures throughout the day, and conducting pre-checks before their shifts including a temperature check
  • Ordering Ahead: Using the Starbucks App, customers can locate a store to order and pay ahead. In most cases, customers who use the App can pick up their orders from a barista at the door without entering the café or at the drive-thru. In cases where social distancing can be accommodated, pick-up may be available at a counter in a store.
  • Drive-thru: A majority of stores will continue drive-thru only service. While some locations may continue to operate only as a drive-thru, other stores will expand their current service to include order ahead or grab-and-go.
  • Grab-and-go: At select locations where social distancing can be accommodated, customers can place an order in the café and take it to-go or use the order ahead and pay feature in the Starbucks App and pick it up at the counter. There will be a limited number of customers inside at one time, floor markers and signage will promote social distancing, and seating areas will not be open.
  • Delivery: In many U.S. markets, customers can also use Starbucks Delivers, which accepts orders through Uber Eats. For delivery, customers can add a note for their delivery person to leave their order at the door. Starbucks has continued to roll out delivery to several new markets, to check store availability visit delivery.starbucks.com/.
  • Other: Select grocery locations and cafes located near hospitals and other first responder areas have remained open.

For those new to using the Starbucks App, here are step-by-step instructions for digital ordering.


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