HOUSTON – Tens of thousands of screaming fans packed Minute Maid Park for the Taylor Swift concert, while dozens were stuck outside thanks to what they say were bogus tickets.
"I feel really dumb ,but I feel like I don't want anyone else to ever be scammed like this so I just knew I needed to contact the news," said Brittian.
We received several emails from viewers telling us about their experiences and how they're out hundreds, if not thousands, of dollars.
"We get in line, we hand the tickets to the person who's scanning and she says the tickets won't scan, you need to go to the ticket resolution line, which was around the corner," said Brittain.
Brittian's story is similar to others. "I feel duped by it."
Michelle Carroll paid nearly $1,000 for three tickets and did not see one minute of the concert.
"This was their Christmas present for keeping their grades up and being good in school, and we get there and we get turned away and they were devastated last night," said Michelle Carroll, who had purchased her tickets on Stub Hub.
KPRC 2 asked Minute Maid Park management about the ticket snafu and tried to find out how many people complained about the issue.
However, we were told there are no "hard numbers and no real data," so the exact number is unknown.
"We were looking forward to this day all year, counting down each and every day, and just to find out that we couldn't get into the concert to see her was just a very devastating thought," said Hailee Carroll.
Houston police say they are investigating to figure out who's responsible for selling the fake tickets.