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Technical glitch causes headaches for Southwest passengers

Passengers pack a waiting area at Hobby Airport in Houston on April 1, 2019.
Passengers pack a waiting area at Hobby Airport in Houston on April 1, 2019. (KPRC)

HOUSTON – What was described to some Southwest passengers Monday as "tech-related issues" were causing major problems at Hobby Airport.

According to Flight Aware, there were 21 Southwest cancellations nationwide as of 6:10 a.m. and more than 160 delays. Nine of the cancellations and eight of the delays were at Hobby Airport.

One traveler told KPRC that he was still in the waiting area for a flight he was supposed to board at 5:20 a.m. He said even the PA system in the waiting area wasn’t working.

In a reply to one passenger’s tweet about the issue, Southwest Airlines officials said they were working through some "tech-related issues" and that the entire system was affected.

At 6:22 a.m., a tweet by Southwest Airlines officials indicated that issue was resolved.

NBC News reported that Southwest Airlines, United Airlines, JetBlue, Alaska and Delta all experienced delays because of a problem with a program that monitors the weight and balance of airplanes.

 

 

 

 

 


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