Experiencing appliance troubles after a power surge? We’ve got you covered! Check out our answers to the most common questions to help you navigate the issue
If you find out it was damaged by the utility company supplying electricity to your home, you might expect them to pay for the damages. It’s why a lot of people are frustrated when CenterPoint Energy denies claims to pay up.
Despite millions invested in infrastructure improvements, Greater Houston residents experience twice as many power outages as the national average, with five areas particularly vulnerable to frequent service disruptions.
Last year’s frequent power outages in the Greater Houston area prompted a KPRC 2 investigation, revealing significant service improvements in 2025 after formal complaints were filed with the Public Utility Commission (PUC).
Residents in a Conroe neighborhood near Broken Bough Lane are voicing frustration after being left without power for nearly two days—well beyond the original restoration timeline provided by Entergy Texas.
CenterPoint Energy has initiated the installation of over 100 weather stations across Houston as part of its Greater Houston Resiliency Initiative.
As a cold front moves across the area, numerous power outages have been reported, leaving thousands of residents without electricity.
Firefighters are on the scene of a three-alarm fire at an office building at 6689 West Sam Houston Parkway.
Residents of the North Side subdivision, Ella Crossing, have voiced concerns over inadequate street lighting, posing safety risks and causing frustration.
In a Sugar Land neighborhood, residents say they face total darkness at night due to a streetlight that has been out for months.
The Electric Reliability Council of Texas (ERCOT) has given the approval for CenterPoint Energy to move ahead with a proposal to utilize 15 large emergency generation units to help address the state’s generation shortfall concerns.
CenterPoint Energy has responded to customer concerns regarding significant increases in their natural gas bills, clarifying that the rise is due to the ‘Gas Cost Adjustment’ and not a new fee.
CenterPoint Energy is activating its cold weather action plan in anticipation of an Arctic cold front projected to bring ice and snow to Houston.
As the Texas legislature kicks off the 89th session, lawmakers have introduced more than 2,400 bills across both the House and Senate. There was a flurry of bills filed November 12, 2024, the first day lawmakers could file.
As temperatures drop across Houston and the surrounding areas, CenterPoint Energy’s Senior Vice President of Natural Gas Business, Richard Leger, assures residents that the company is well-prepared to handle the challenges of winter weather.
As the winter chill sets in, Texans are questioning whether the state's power grid is prepared to handle the cold months ahead.
As severe thunderstorms move across the area, numerous power outages have been reported, leaving thousands of residents without electricity.
A homeowner says his house that’s more than 100 years old is falling apart, and it’s not because of old age.
CenterPoint Energy announced late Friday it would proceed with its long-disputed rate review, ongoing since August. Alongside this announcement, the energy company presented a proposal to increase rates, aiming to recover costs from its response to severe weather in May.
CenterPoint Energy has announced that it is monitoring the potential impacts of Hurricane Rafael across Texas, Louisiana and Mississippi.
As CenterPoint Energy continues to work on upgrading its infrastructure after the fallout of its Hurricane Beryl response, one Houston-area woman is worried the energy company might be cutting corners.
The PUC agreed to hear the company's arguments to dismiss the rate hearing.
On Thursday, KPRC 2′s Gage Goulding spoke with Jason Wells, the CEO of CenterPoint Energy. This was Wells’ first interview with a TV news station since the aftermaths of the May derecho and Hurricane Beryl.
As you receive your latest electric bill, you may notice it’s higher than usual. It’s not just the summer weather that may have caused the higher bill. This increase is due to a CenterPoint rate hike that took effect on September 1st. KPRC 2 Investigator Amy Davis explains what this means for you.
A north Houston homeowner says he called CenterPoint Energy almost weekly -- trying to get them to remove limbs that fell on a power line in July when Hurricane Beryl hit the area.
You may have an opinion about the recent power outages after Hurricane Beryl or rate increases – now is your chance to have your voice heard. The Texas Public Utility Commission (PUC) is coming to Houston for a public workshop on Saturday, October 5th, at 9 AM.
A judge has denied CenterPoint Energy's request to dismiss its mandatory rate review, which could lead to lower electric rates. The utility must now appeal or negotiate with cities claiming it overcharges customers by over $100 million annually. Tune in to KPRC 2 News at 6 a.m. Tuesday, where Investigative Reporter Amy Davis will explain how this decision might affect your electric bill and when you could see potential savings.
CenterPoint Energy has asked a judge to dismiss its mandatory rate review that was already pending before Hurricane Beryl.
CenterPoint Energy is being investigated by the state and also answering to the Texas Public Utility Commission (PUC) for its response to the historic number of power outages in the Houston area from Hurricane Beryl.
Today is the deadline for CenterPoint to respond to allegations that it has overcharged customers for years. KPRC 2 Investigator Amy Davis has been following the developments on this case.
Several cities, including Houston, are urging the Public Utility Commission to prevent CenterPoint from dropping its rate case, arguing the utility company is overcharging customers by up to $100 million annually. What are your thoughts on this issue? Share your comments below!
CenterPoint Energy crews were out trimming, cutting and removing high risk vegetation in the Acres Home area as part of their new Greater Houston Resiliency Initiative.
“We have heard the calls for change, and we are taking action now," CenterPoint Energy President and CEO Jason Wells said in a statement.
University of Houston VP Ramana Krishnamoorti and CEO Jason Wells indicate that the costs incurred will eventually be passed to customers, either through a future rate increase or a state bailout.
This is a breaking news story. Check back for updates
People in the Almeda Plaza neighborhood say they don’t want to hear apologies and promises from CenterPoint. They say actions speak louder than words.
On Monday, lawmakers in Austin are planning to question leaders for CenterPoint Energy on the company’s performance in the immediate aftermath of Hurricane Beryl.
The PUC is getting ready to launch an online public survey for residents and businesses.
With a state-ordered investigation into CenterPoint underway and their executives on a tight timeline to deliver answers to Governor Abbott by next week, the power company issued a public apology Thursday over its Hurricane Beryl response.
A rising number of heat-related deaths in Texas among residents who lost power during Hurricane Beryl has pushed the number of storm fatalities to at least 36.
An 81-year-old woman has called the ambulance twice after her roof caved in during Beryl, leaving her without power. Despite reaching out to the city and CenterPoint, she still hasn't received any help. #Houston #StormRecovery
Homeowner charged for electricity usage during the power outage. How did that happen? KPRC 2 Investigator Amy Davis looks for answers and explains how you can check your own usage during the recent power outage days.
A $50,000 bond was set during a man’s first court appearance after being accused of threatening CenterPoint Energy employees and assaulting police officers on Tuesday.
Before people hit the town for what might be some residents' for the final weekend of July, they’d better be aware of the traffic because there will be several road closures in Sugar Land, starting Friday, July 26 at 9 p.m.
We are hearing from more of you about issues with power outages way before Hurricane Beryl slammed the Houston area. A Kingwood customer contacted Investigator Amy Davis after she complained about frequent and unexplained power outages in her neighborhood.
Hurricane Beryl has left many Houston residents without power, and a recent photo of CenterPoint Energy's CEO in front of a thermostat set to 70°F has sparked outrage.
After more than a week without power, the Humble woman who had to sleep in her car during Houston’s sweltering temperatures finally had power restored to her home.
Fears of death and health concerns are growing in a local neighborhood that still doesn’t have power because of Hurricane Beryl.
Walking into Eric Lambert’s home in the Woodridge Forest neighborhood, it’s dark, and it’s been like this for nine days.
The Public Utility Commission of Texas has launched an investigation into CenterPoint Energy's handling of Hurricane Beryl. Gov. Greg Abbott criticized the company's repeated failures, despite their claim of restoring power to 92% of affected customers. Houston residents continue to struggle with power outages, leading to heat-related illnesses and carbon monoxide poisoning. Mayor Whitmire has extended the disaster declaration, and a crucial meeting with CenterPoint is set for July 25.
The Public Utility Commission of Texas has launched an investigation into CenterPoint Energy's handling of Hurricane Beryl. Gov. Greg Abbott criticized the company's repeated failures, despite their claim of restoring power to 92% of affected customers. Houston residents continue to struggle with power outages, leading to heat-related illnesses and carbon monoxide poisoning. Mayor Whitmire has extended the disaster declaration, and a crucial meeting with CenterPoint is set for July 25.
A Baytown woman is accused of threatening to murder CenterPoint Energy employees in a series of posts on her X account, according to documents obtained exclusively by KPRC 2, days after more than 2 million people lost power in Hurricane Beryl.
In the Classic Pines neighborhood in Humble, many residents are still without power, one week after Beryl hit the Greater Houston area.
Texas Governor Greg Abbott did not pull any punches Sunday afternoon in going after CenterPoint for their failures in getting the lights back on for Houstonians as well as hundreds of thousands of others in the area.
Houston continues to restore power after Hurricane Beryl, but The Gardens, an apartment community in Montrose with many elderly and disabled LGBTQ+ residents, remains without electricity.
For those without power still from Hurricane Beryl, the focus in recent days has not only been on when someone might be on their street working to get the power back on, but also on the skies.
Texas Governor Greg Abbott did not pull any punches Sunday afternoon in going after CenterPoint for their failures in getting the lights back on for Houstonians as well as hundreds of thousands of others in the area.
After Hurricane Beryl, Franklin Allaire and his neighbors in Williamsburg Settlement initially had their power restored, only for it to fail again due to a blown transformer.
As Houston enters day five without power due to Hurricane Beryl, local hospitals report a significant increase in carbon monoxide-related emergency room visits. Many residents are using generators to cope with the heat and power essential appliances, but improper use is leading to dangerous CO exposure. “Generators can be lifesaving during an emergency, but because of the carbon monoxide, they can be deadly,” warns Carrie Bakunas, medical director at Memorial Hermann TMC. Remember to place generators at least 20 feet away from your home to avoid this invisible threat.
As Houston enters its fifth day without power following Hurricane Beryl, CenterPoint Energy updates on restoration efforts. With over a million homes still in the dark, crews are working 16-hour shifts to rebuild damaged infrastructure. "We know we still have a lot of work to do," says CenterPoint’s Jason Ryan.
Four steps should get you to the estimated restoration time, if there's one for where you live.
County leaders updated the community Thursday on Day 4 of recovery efforts after Hurricane Beryl
The mayor’s message was clear and to the point. He also later added that the city will not be letting the off the hook.
Houston's power grid was crippled by Hurricane Beryl, leaving more than two million residents without power and prompting many to ask KPRC 2 about the feasibility of burying more power lines.
Many of you are mad and emailing and calling us. You are demanding to know what is taking CenterPoint so long and why it is taking longer and longer to restore power after recent major weather events?
The Public Utility Commission of Texas mandates that individual electricity customers with certain health conditions be afforded certain rights regarding power service.
No lights, no air conditioner, no nothing. If you were one of the 900,000 people who lost electricity for several days this month you might expect your next bill to be slightly lower than normal. One man in the Heights called us when he noticed his account showed he was using electricity on days when that was impossible. Investigative reporter Amy Davis explains you how to check your own account.
A powerful storm swept through Houston, causing damage, power outages, and even a tragic loss of life. Our thoughts are with the affected communities during this difficult time. Let's come together to support and assist those in need. #HoustonStrong #StormRecovery
The jump in outages on CenterPoint's tracker went from a few hundred to over 85K in a matter of minutes.
After a nearly two-week-long battle with their landlord, many residents in a Houston Heights apartment complex are looking to move out and move on with their lives.
POWER UPDATE: Can you believe some Houston area residents are still without electricity? Here's what CenterPoint has to say
When a May 16 storm knocked out power to hundreds of thousands of Houston area residents, many asked if more of our electrical lines can be buried.
Last Thursday, a severe weather outbreak across the region left more than a million people without electricity. Fast forward one week, and there are still tens of thousands of people left powerless in the sweltering Houston heat.
The math is good if you're looking at percentages for power restored in the last week. Not so much for people enduring a full week without electricity. And for some, the situation is becoming unhealthy, even dangerous.
In the aftermath of the storm, residents in Magnolia Park have expressed concerns over trees they say are not on their property and not being properly maintained. Who's responsibility is it?
Day 5 of storm recovery was getting rough for some people still without power, which means no air conditioning as temps hit above 90 for the fourth day in a row, with the weather promising to feel even more like an oven as we move toward the holiday weekend.
Despite the map showing their service as restored, many customers are still without power. To address this issue, KPRC 2 reached out to CenterPoint for clarification.
