Tweet Gets Restaurant Customer Kicked Out

By Jennifer Bauer - Reporter

HOUSTON - It may be the first-ever case of its kind: A diner was kicked out of a restaurant not for something she did, but apparently for something she said online.

The social media smackdown happened at the Down House restaurant in the Heights, located at 1801 Yale Street.

The Down House owner Chris Cusack said the customer called the bartender a "twerp" on Twitter, and the manager showed her the door.

One of the restaurant's managers, who wasn't working that night, read the "twerp" comment on Twitter. He called the bar and asked to speak to the customer. Over the phone, he asked her to leave.

"Any business is allowed to set the tone of their establishment," Cusack said. "If you go to someone's house and start calling them names, I wouldn't really expect to stay too much longer after that."

The kicked-out customer is Allison Hiromi.  On her Twitter page, she described herself as opinionated, extroverted and feisty.

After being ask to leave the restaurant, she tweeted: "Left Down House in tears after the GM called up and asked the bartender to hand me the phone. He proceeded to curse at me and ask me to leave."

A lot of people on Twitter are talking about what happened.

One person said they'll never go to Down House again, and another customer called it a disappointment.

A third person wrote, "I think Down House owes Allison Hiromi a big apology. Welcome to a PR nightmare."

But Barbara Magana-Roberston, a public relations representative who owns Magana Media, said all the talk, whether positive or negative, may actually be a good thing for the restaurant in the long run.

"There may be people who never hear about this restaurant or know about this restaurant," she said. "They do now."

Copyright 2011 by All rights reserved. This material may not be published, broadcast, rewritten or redistributed.