She lost work to the pandemic. Now she helps thousands of jobless Texans maneuver through the state’s unemployment system.

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Alia Kirschner is the moderator for a Facebook group called Texas Unemployment Updates, which has more than 24,000 members. Credit: Eddie Seal for The Texas Tribune

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On a typical day, Alia Kirschner spends eight to 10 hours hunched over her phone, scrolling through the feed of a Facebook group from her home in Corpus Christi.

Sometimes, her boyfriend gets irritated with her. He’ll say things like, “Can you get off your phone, Alia?” But she’s too focused.